Privacy Policy

At First Mortgage Direct (FMD), a division of First Mortgage Solutions (FMS), your privacy and the protection of your personal information is of paramount importance to us. Our customers entrust us with sensitive personal, financial and relationship information. FMD fully appreciates and respects the private nature of this information and uses all such information with discretion only for lawful purposes and takes great care to protect it.


FMD exceeds industry standards

  • Borrowers are provided with all appropriate federal and state privacy disclosures;
  • Borrowers are offered a choice about how their personal information is stored and used;
  • FMD has implemented policies and procedures to provide maximum protection of personal information;
  • FMD has restricted the use of and access to personal information to only those employees with a legitimate business need;
  • FMD requires third parties partners to comply with all applicable privacy and security laws and ensures the third party practices are in line with FMS standards;
  • FMD utilizes a private computer network that is protected by firewalls and security maintenance procedures;
  • FMD uses a secured Internet connection when gathering private information and when forwarding that information to those who will act upon it;
  • FMD ensures all electronic information is appropriately encrypted prior to it being sent outside of the FMD network.

In addition to these best practices, FMD conducts business in accordance with federal, state, and local laws and regulations relating to our products and services, including the Financial Services Modernization Act of 1999, a federal law commonly known as the Gramm-Leach-Bliley Act (“GLB”). Under GLB, an individual’s nonpublic personal information (“NPPI”) is afforded certain legal protections. FMD abides by and endorses the philosophy underlying these pertinent laws. Abiding by best practices and pertinent laws is our company policy.

Any borrower wishing to permanently “opt out” portions of the information gathering and sharing process we currently use or may employ in the future is free at any time to contact FMD at [ or 855-222-5102].


We respect the borrower’s information

FMD only asks for and uses information needed for business purposes, and when lawfully permitted or necessary to comply with legal requirements.

We limit internal access to information to personnel having legitimate business reasons.

We disclose customers’ information only for appropriate business purposes, when we have permission, when we are obligated by competent authorities, or upon consent of the individual customer. For example, it is possible that FMD may exchange certain information with our customers’ financial institutions (for example verifying a balance in a bank account); we do so with express permission and solely to satisfy the needs of the loan production process.

To guard against “downstream” or third-party disclosure of a customers’ information, FMD may require that entities such as financial institutions and other business partners be required to demonstrate compliance with applicable laws and regulations and compatibility with this Privacy Policy. If FMD learns or believes that a third party has breached the terms of this policy or poses a risk to a customer’s information, FMD will contact the borrower and, if appropriate, the regulators and law enforcement officials to express that concern.

The Gramm-Leach Bliley Act permits sharing of customer information among affiliates, also known as sister companies. FMD customers might welcome information and special offers from FMD affiliated businesses and we may work with these affiliates to develop compelling offers. Aside from these affiliates, FMD neither sells nor shares information gathered during the course of business, except as authorized or required pursuant to a federal or state court order.

If FMD is informed not to share information with affiliates, FMD will honor those instructions, and customers will not receive offers about products and services offered by FMD and its affiliates that may be of value.


FMD protects borrower privacy

Customer privacy. Customers are those that enter into relationships with FMD via mortgage lending applications, and can expect secure information storage, and annual privacy notices, as applicable.

Past customer privacy. Even after a loan agreement ends, FMD will continue to treat private customer information as though they are retained customers. FMD abides by applicable record-retention and privacy rules even after a loan has been repaid or otherwise has come to a close.
Please note that FMD will furnish pertinent information where compelled or in order to comply with relevant law, in response to a subpoena, court order and other judicial processes, or as required by competent regulatory authorities.


Updates to this policy

The version of the First Mortgage Direct Privacy Policy posted online and related web pages supersedes all previously posted or issued versions of same as of the date specified. FMD reserves the right to change this Privacy Policy at any time. Visitors to and users of the FMD website are invited to return to the Privacy Policy and related pages periodically to check for revisions. Customers and others with pertinent relationships with FMD may also be notified of changes to this policy by additional means including, but not limited to, e-mails, letters and telephone calls.


Third Party Links

Borrowers may or may not encounter links on FMD’ website to a third party. These links will direct borrowers to outside websites that should have their own privacy policies which borrowers should read and understand before using their site. FMD does not accept any responsibility or liability for their policies or the security of information borrowers submit through the third party’s website whatsoever as FMD has no control over third party websites.



By using the FMD website you agree to this Privacy Policy and to the use of the information that we receive and collect as stated herein. By providing any personal information to this site, you acknowledge that you fully understand and consent to the collection and processing of such information. FMD reserves the right at its discretion to modify this Privacy Policy at any time. Your continued use of this site following the posting of changes to these terms indicates your acknowledgment and acceptance of any changes.


Inquiries and Concerns regarding this Privacy Policy should be directed to:
First Mortgage Direct
9237 Ward Parkway, Suite 300
Kansas City, MO 64114